TENSHORT:
Do you own or rent this house/flat/bungalow?
How well does the Housing Executive score
on ...
ADVICE:
Provision of housing advice?
CONVOFF:
Convenience of local offices?
PROFSTND:
Professional standards of staff?
FRIENDLY:
Friendliness of staff?
DESIGN:
Designing good quality houses?
CARENVIR:
Caring for the environment?
ACCHOMLS:
Providing accommodation for the homeless?
ACCLINCM:
Pr
oviding accommodation for
low income families?
REHOUSE:
Re-housing families forced out of their home?
GRANTS:
Providing grants for home renovation?
MAINREP
: Maintaining and repairing Housing Executive homes?
CONTACT
: Have you had contact with NIHE in last 2 years?
PHNCONT
: Have you had phone contact with NIHE in last 2 years?
ANSQUICK
: Last time, was call answered quickly?
PHNPOLIT
: Were staff polite or rude?
NAMEPERS
: Were you aware of name of person dealing with you?
QURYFAST
: Was your query dealt with promptly?
RIGHTPRS
: Were you able to contact the right person?
Reason(s) for contacting Housing Executive
over the past 2 years ...
APYGRANT
: Applying for a grant?
ADENERGY
: Advice on energy conservation
HMAINREP
: Housing maintenance or repair:
FINDACC
: Finding accommodation?
HBENENQ
: Housing benefit enquiries?
HTRANSFR
: House transfer or exchange?
RENTPAYT
: Rent payments?
ADVHOUS
: Advice on housing?
HOMELESS
: Homelessness?
GRANTSLF
: Was grant for yourself, or someone else?
RELFRIEN
: Was person a relative, friend or a client?
GRNTINFO
: What was your main source of information on the grant?
EASYGRNT
: How easy was it to understand how the grant system operates?
APPGRANT
: Did you apply for a grant?
GETGRANT
: What was the outcome of your application?
GRANTEFF
: How efficiently did the NIHE deal with your grant application?
TYPEGRNT
: What type of grant were you applying for?
APPACCM
: Did you apply for NIHE or Housing Association accommodation?
HABETTHE
: Do you think that Housing Associations provide a better standard
of rented accommodation than NIHE?
WAITINGL
: Are you or were you on a waiting list?
HEMNTHS
: How long were/have you been on the NIHE waiting list?
HAMNTHS
: How long were/have you been on the Housing Association waiting list?
STILWAIT
: Are you still on the waiting list?
FOUNDACC
: Were you found accommodation as a result?
STAY
: Did you find accommodation another or did you stay where you were?
ACCOMEFF
: How would you rate the efficiency of the service you received?
AWDISCNT
: Are you aware that the NIHE offer their tenants discounts to allow
them to buy their own homes?
SHLDDISC
: Do you feel that NIHE should be selling their houses at a discount
to tenants?
DISCHILO:
Is the discount too high or too low?
BOUGHTHE
: Have you ever bought your own NIHE home?
WHENBGHT
: When did you buy your NIHE home?
SINCESLD
: Have you since sold the property?
LOOKBACK
: Was it a wise decision to buy your NIHE home?
ADVOWN
: What is the main advantage of owning your own home?
DSADVOWN
: What is the main disadvantage of owning your own home?
ADVDSADV
: Do advantages of owning your own outweigh the disadvantages?
HEENRCON
: Are you aware that NIHE is the Energy Conservation Authority for
Northern Ireland?
ENEFFADV
: Did you know that Energy Efficiency Advice Centres provide free
advice on saving energy?
USENSERV
: Have you used Energy Efficiency Advice Centres?
MAINHEAT
: What is the principal heat source for your home?
Have you seen any advertising or promotion
recently for ...
SAVEENRG
: Saving Energy?
CAVTWALL
: Cavity wall insulation?
LOENBLBS
: Lower energy light bulbs?
HEATCONT
: Heating controls?
LOFTINSL
: Loft insulation?
MIXDEST
: Should NIHE policy be to encourage mixed religious in housing estates?
MIXHERE
: How would you describe the religious mix of this area?
LIVMIXAR
: Would you be prepared to live in a mixed religion area?
DHSSRUN:
How well run is the DHSS in Northern Ireland?
HOSPTRUN:
How well run are Hospital Trusts in Northern Ireland?
DENIRUN:
How well run is the Department of Education in Northern Ireland?
NIHERUN:
How well run is the Northern Ireland Housing Executive?
DOERUN:
How well run is the Department of the Environment in Northern Ireland?